Contact Support
Get help with Marzipan Deck setup, sign-in, controllers, displays, artwork, Pro and privacy. Email support@datanasov.com.
Tell us your device model, iOS or iPadOS version, app version and what happened. A screenshot can help. Please leave passwords, sign-in codes, API keys and payment details out of your message.
Getting started
Add a service or a compatible HTTPS website, then sign in directly on its official website. Save your own game-page links as personal bookmarks. Adding a service does not create an account, purchase a game, or start a subscription.
Help with signing in or playing
Check your internet connection and that your gaming service account and subscription are ready to use in your region. If signing in gets stuck, close the player and clear that service’s website data in Settings → Data & Storage, then sign in again. This signs you out on this device.
Your gaming provider controls game availability, queues and stream quality. Some services have limited browser support. For account access, subscriptions, or a service outage, contact the provider.
Controller and keyboard input
Pair a compatible controller in iOS Settings → Bluetooth or connect a supported wired controller. Use Test Controller to check that the app receives its inputs. Controller support in games depends on the website and game.
Sign-in pages and system prompts may need touch or a hardware keyboard.
Using a TV or monitor
Connect a supported TV or monitor using USB-C, with a compatible adapter if needed. AirPlay can introduce additional latency. Open Settings → External Display in Marzipan Deck. Keep Marzipan Deck in the foreground and your device awake. Available output modes depend on your device, connection and display. Output resolution is separate from a provider’s stream quality. You can return the interface to your device for sign-in.
Marzipan Deck Pro
Pro is a one-time Apple In-App Purchase for additional browser features. It does not include games or cloud gaming subscriptions. Open Pro from Settings and select Restore Purchases with the Apple Account used for the purchase.
Family access depends on the product’s Family Sharing availability and eligible Apple family settings, including Purchase Sharing. It does not share saved website accounts, cookies, or bookmarks. Apple handles payment and refund requests at Report a Problem.
Set up game artwork
Open Settings → Artwork Providers → SteamGridDB in Marzipan Deck. Open the linked API preferences page, sign in to SteamGridDB and create or copy your API key. Return to the app, paste it and select Save API Key. Never enter your Steam password. Saving works offline. Check Connection is an optional online check.
If the key is rejected, copy it again from SteamGridDB and replace the saved key. A rate-limit message means you should wait before trying again. Connection problems do not remove your saved key. Search needs a configured key, but manual game details and image links remain available. Remove API Key stops API search while keeping your Library and saved artwork. Revoke a key separately on SteamGridDB if needed.
Privacy and local data
Your bookmarks and settings stay on your device. You can edit or remove bookmarks and services in the app. Data & Storage lets you clear cached artwork and website sign-in data. Your gaming provider accounts stay in place. Optional usage and crash reporting can be changed in Settings.
Read our Privacy Policy or contact us for help with privacy choices or deletion requests.
Independent browser
Marzipan Deck is independent and is not affiliated with or endorsed by gaming providers or hardware manufacturers. Each provider controls its own games, subscriptions, accounts, terms and website compatibility. Read our Terms of Use for purchases, compatibility and consumer rights.